contact us

We welcome your feedback on this web site and all other areas of our work. Please contact us with your views and suggestions in whichever way is easiest for you.

text phone

To call us using a text phone, dial 0161 226 1917 and then type in extension 246.

For more information on using a text phone see the RNID's factsheet on Text Communications by clicking here.

report a repair

You can report a repair by clicking here to ensure that your message reaches our housing team immediately.

 

manchester, head office

address 179 Royce Road, Hulme, Manchester M15 5TJ
phone 0161 226 1917
fax 0161 232 8422
e-mail click here to e-mail the head office

vale royal office

address 54A Station Road, Northwich CW9 5RB
phone 01606 333 731
fax 01606 40768
e-mail click here to e-mail the Vale Royal office

tameside office

address 63 - 65 Grosvenor Street, Stalybridge, Tameside SK15 2JN
phone 0161 331 2714
fax 0161 331 2102
e-mail click here to e-mail the Tameside office

rochdale office

address 5 Fenwick Street, Rochdale OL12 6XE
phone 01706 647 693
fax 01706 649 868
e-mail click here to e-mail the Rochdale office

Opening Hours

Our offices are open from 9 am to 5 pm Monday to Friday, but the Housing Management and Finance Department are closed between 1pm and 2pm.

Out of Hours service

In case of emergencies at times when the office is closed you can contact our out of hours service: Astraline.

Call 0870 7607 835 or the Head Office number 0161 226 1917 and follow the instructions.

If your emergency is of a more serious nature (i.e. an "immediate" response is required from the Police, Fire or Ambulance services and a crime is happening now or someone is in immediate danger), then call 999.

Reporting harassment or abuse

People First is a Third Party Reporting Centre for hate crime. This is the definition of hate crime issued by Greater Manchester Police:

"A hate crime is any criminal offence committed against a person or property that is motivated by offenders' hate against people because of their sex, race, religion, disability or sexual orientation. A victim of hate crime does not have to be either a member of a minority group or someone who is generally considered to be a 'vulnerable' person."

You can report any crime of this nature at People First's offices and we will complete a multi-agency report on your behalf and the incident will be followed up by the police in partnership with other relevant organisations.

 

Anti-social Behaviour Statement

People First are committed to tackling antisocial behaviour.  We treat all cases of antisocial behaviour:

• Seriously
• Promptly
• Professionally
• Confidentially

Definition

The term ‘antisocial behaviour’ is used to describe a host of problems, ranging from serious criminal activity to persistent nuisance that spoils the enjoyment of others.  Examples include:

• Criminal activity, such as burglary, drug dealing or graffiti
• Violence and aggressive behaviour or language
• Drug, alcohol and solvent abuse
• Harassment and ‘Hate Crimes’
• Disputes between neighbours
• Aggressive or noisy pets
• Fouling of public areas
• Domestic violence
• Youth nuisance
• Noise nuisance

Respect

People First have signed up to the ‘Respect Standard for Housing Management’.  This means that we work in partnership with other organisations, such as the Police, Local Authorities and Resident Groups to reduce antisocial behaviour.  We take part in regular ‘Respect Action Weeks’ to improve neighbourhoods.  You can find out more about Respect Hulme here:

http://www.makingmanchestersafer.com/respect.html 

Swift response

People First believe in acting swiftly when nuisance occurs.  We react to all complaints of nuisance in less than five working days.  If the nuisance involves violence, we aim to respond within 24 hours.

Confidence

We treat all reports of antisocial behaviour in confidence: We won’t reveal your name to anyone unless you specifically say you are happy for us to do so.  We will make sure you feel safe reporting incidents.  We will draw up a ‘Witness Support Plan’ for individual cases to set out clearly the support you can expect.

Solutions

Many disputes can be resolved amicably through talking to the person causing the problem.  Where this is not possible, we agree an Action Plan with the person (or people) experiencing the nuisance.  Some of the solutions we may resort to are:

Mediation: Using a third party to negotiate a mutually agreed solution

Acceptable Behaviour Contract (ABC): A written contract, which sets out acceptable behaviour.  If broken, People First may take legal action.

Antisocial Behaviour Injunction (ASBI): A court order that forbids a person from carrying out specific acts.  If broken, it may lead to an arrest.

Antisocial Behaviour Order (ASBO): A court order that forbids a person from carrying out specific antisocial behaviour.  If broken, it may lead to arrest.

Demotion Order: A court order that leads to the tenant losing ‘security of tenure’ and the right to exchange or assign their tenancy.  The order may eventually lead to a tenant losing their home, if antisocial behaviour persists.

Possession Order: A court order that may lead to a tenant losing their home.

 

People First’s comprehensive policy on antisocial behaviour is available on request.