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updated 21 October 2014

Our local offers set out the standards of service tenants can expect to receive. They are developed in partnership with tenants to ensure they reflect the standards people want.

We monitor our services against these local offers constantly, reporting to Board quarterly and to tenants through the tenants annual report. We are currently recruiting tenants for a Scrutiny Panel, which will review our performance before the next annual report is published.

We first published a version of our local offers in the October 2010 tenants annual report. At the time, we asked tenants what they thought about the report and our services in general. The results of the survey can be found in this flash presentation.

For the most part, we were pleased with the results, although we are looking at ways to make our schemes tidier and cleaner. We are also looking for a window cleaner who will work in partnership with us to provide an enhanced service to tenants. The current version of our local offers can be found below:
working together
your home
your neighbourhood
your tenancy

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People First is registered under the Co-operative and Community Benefit Societies Act 2014, Registration Number 27746R. It has charitable status. Homes and Communities Agency Registration No L4088. (c) People First HA 2016 All Rights Reserved

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