People First Housing Association people first logo

community-based, tenant-led

in the tenant zone
newsletters
Please contact us if you would like to receive earlier newsletters.

feedback
policy booklets
audio policies
Please contact us if you want to find out about any policies not on the list.

full policies
Please contact us if you want to find out about any policies not on the list.

useful links
phone book
Follow us on Twitter You can contact us to request any of our information in different formats, such as large print, Braille or different languages. All documents on our site are in PDF or Word format. Click on the icons below to download the software you might need free of charge from the official product sites of:
- Adobe Reader (PDF)
- Microsoft Office (Word) adobe reader download button microsoft office download button Dementia Friendly
updated 2 July 2014

Our local offers set out the standards of service tenants can expect to receive. They are developed in partnership with tenants to ensure they reflect the standards people want.

We monitor our services against these local offers constantly, reporting to Board quarterly and to tenants through the tenants annual report. We are currently recruiting tenants for a Scrutiny Panel, which will review our performance before the next annual report is published.

We first published a version of our local offers in the October 2010 tenants annual report. At the time, we asked tenants what they thought about the report and our services in general. The results of the survey can be found in this flash presentation.

For the most part, we were pleased with the results, although we are looking at ways to make our schemes tidier and cleaner. We are also looking for a window cleaner who will work in partnership with us to provide an enhanced service to tenants. The current version of our local offers can be found below:
working together
your home
your neighbourhood
your tenancy
VFM
governance

home | about us | tenants | support | jobs | contact us

People First HA 2014 All Rights Reserved

Investors in People Gold